Frequently Asked Questions
Everything you need to know about your Honey Birdette experience.
How do I determine my correct size for lingerie?
We recommend referring to our comprehensive Size Guide available on each product page. Our collections are designed for a precision fit, so we suggest measuring your bust, underbust, and hips to find your perfect match.
What is your return policy for intimate apparel?
Due to hygiene regulations, we only accept returns on items that are in their original condition, unworn, with all tags attached and the hygiene seal intact. Returns must be initiated within 30 days of purchase.
How long does shipping take for international orders?
International orders are typically processed within 24 hours and delivered via express courier within 3-7 business days, depending on your location and local customs processing.
How should I care for my luxury lingerie and sets?
To maintain the longevity of your garments, we recommend hand washing in cold water with a mild detergent. Avoid wringing or tumble drying; instead, lay flat to dry in the shade.
Are your packages shipped discreetly?
Yes, all Honey Birdette orders are shipped in plain, unbranded external packaging to ensure your privacy and the security of your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for flexible installments.